Overview:
When building email signup popups on the Newspack platform, publishers can include options for readers to sign in with Google or log into an existing account through the modal. A simplified approach where a reader’s only choice is to enter an email and submit the form is also available. A/B testing done earlier this year by BlueLena reveals a notable bump in the signup rate for publishers choosing the simpler approach.
Top-of-funnel growth is a top priority for news organizations, who are continually looking for ways to grow the number of contacts in their email database. Among the most effective tactics for gathering new email signups is through the use of on-site prompts, including popups that ask readers to sign up for newsletters and email updates. When evaluating the performance of these popups for publishers utilizing the Newspack platform earlier this year, BlueLena saw an opportunity to A/B test aspects of the user experience in hopes of increasing the conversion rate and generating more signups. Our optimizations resulted in a 61% increase in email signups.
How we optimized Newspack’s Campaigns for email list growth
BlueLena recorded the performance of existing newsletter signup popups, called Campaigns in Newspack, on the websites of five publishers. The publications averaged a 0.9% conversion rate on the popups — meaning, of all of the times the popup appeared on the website for a reader, it was completed 0.9% of the time. In each case, the publisher was utilizing a popup that asked for a reader’s email, offered an option to sign in with Google, or offered a “log-in” option for readers who may have signed up in the past.
BlueLena hypothesized that the variety of options was hindering signups by offering readers too many choices, and that giving readers only one option — to enter their email and hit the “Sign up” button, would lead to a higher email signup conversion rate.
For the test, BlueLena disabled the current popup campaign and enabled a new version which removed the “Sign in with Google” option and the “Already have an account? Sign in.” option.
The new popup was tested for a minimum of three weeks for each publisher before comparing conversion rates before and after. All five publishers who utilized the simplified popup saw improved conversion rates during the testing period, with the average conversion rate increasing from 0.9% to 1.45% over the testing period.
That means for every 100,000 views, the popup is now driving 1,450 email signups – up 61% compared to the number collected before being optimized.
While an A/B test that showed the popup variants during the same time period wasn’t possible, it was possible to run each variant for a set period of time and then compare the results. This type of testing is useful when comparing options on a platform that may not have A/B testing capabilities built in.
What’s next?
While optimizing the signup flow by simplifying the popup, BlueLena established an effective and direct methodology for evaluating optimization experiments in the absence of A/B testing tools. As we look to continue improving email signup and paid conversion rates for our publishers, we’re excited to test the impact of other design elements in pursuit of establishing new best practices on the platform.
Future tests we’re exploring including measuring the impact of:
- Banner images and animations
- Button language
- The size and amount of text encouraging a signup
BlueLena is committed to the success and sustainability of independent media, and email growth continues to be a clear priority that drives impact in support of quality, original journalism.
About BlueLena
About BlueLena
BlueLena is a strategy consulting and audience management platform founded in 2020 to support the sustainability of independent local media. By combining cutting-edge technology with expert-driven services, BlueLena helps over 250 news organizations across North America develop and manage subscription, membership, and donation models. Its unique shared-resource management approach provides publishers, regardless of size, with access to enterprise-level tools and personalized support, enabling them to focus on high-quality journalism while building loyal, revenue-generating audiences
BlueLena is majority employee-owned, and backed by investors including Automattic (the parent company of WordPress), the Local Media Association, and Old Town Media.